Clear, fair guidelines for your journey with Boyoma Tours.
Boyoma Tours provides private tours, airport transfers, chauffeur services, and customized travel experiences. By booking any service with Boyoma Tours, you agree to be bound by these Terms and Conditions, as well as our Refund Policy, Privacy Policy, and Disclaimer.
All services are subject to availability and confirmation.
We offer flexible itineraries, but changes must be agreed in advance. Last-minute changes may incur additional costs.
Airport transfers include flight tracking. Waiting time beyond 60 minutes may incur extra charges. Clients must be ready at the agreed pickup time.
Clients must arrive on time, follow safety instructions, respect the driver and vehicle, and not engage in illegal or unsafe behavior.
All vehicles are maintained and insured. Passengers participate at their own risk. Clients must inform us of any medical conditions in advance.
These terms are governed by the laws of South Africa.
At Boyoma Tours, we strive to provide high-quality services and customer satisfaction. This Refund Policy outlines the conditions under which refunds may be issued.
If a customer fails to appear at the agreed time and location without prior notice, no refund will be issued.
Boyoma Tours reserves the right to cancel bookings due to weather conditions, safety concerns, vehicle breakdown, or unforeseen circumstances. In such cases, customers will receive a full refund or the option to reschedule.
Refunds are processed within 5 to 10 business days and will be made using the original payment method.
Changes to bookings may affect refund eligibility. For refund requests, contact info@boyomatours.com.
Boyoma Tours respects your privacy and is committed to protecting your personal data.
We may collect your full name, email address, phone number, booking details, and payment information.
Your data is used to process bookings, communicate with you, improve our services, and send confirmations and updates.
We implement security measures to protect your data against unauthorized access, loss, or misuse.
We do not sell or rent your personal data. We may share your data only with payment providers and tour partners when necessary to deliver your service.
Our website may use cookies to improve user experience and analyze website traffic.
You have the right to access your data, request corrections, and request deletion of your data. To exercise your rights, contact info@boyomatours.com.
We retain your data only as long as necessary for business and legal purposes.
We may update this Privacy Policy at any time.
By using Boyoma Tours services, you acknowledge and agree to the following.
All services are provided "as is" without guarantees of uninterrupted or error-free experiences.
Participation in tours involves inherent risks. Boyoma Tours is not responsible for injuries, accidents, or loss or theft of personal belongings.
We are not liable for services provided by third parties including attractions, restaurants, or external tour operators.
We are not responsible for delays caused by traffic, weather, or government actions.
Customers are responsible for their personal safety, following local laws, and respecting guides and drivers.
We aim to keep information accurate but do not guarantee completeness or reliability.
To the maximum extent permitted by law, Boyoma Tours shall not be liable for any indirect or consequential damages.
By booking with us, you fully accept these terms.
Boyoma Tours
Cape Town, South Africa
Email: info@boyomatours.com
Phone: +27 63 980 0054